Code of Ethics 

Owner/Operator Members Code of Ethics

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  1. Members shall, at all times, conduct their business and personal activities with knowledge of and in compliance with applicable Federal, Provincial and Municipal laws and regulations, and shall maintain the highest moral and ethical standards consistent with membership in and adherence to the bylaws of the Alberta Residential Landlord Association.
  2. Members shall manage property so as to provide a comfortable residence for their tenants and shall maintain the premises in a manner consistent with the neighborhood standards, the Residential Tenancies Act and their Rental Agreement.
  3. Members shall manage their property in a manner consistent with a responsibility to conserve natural resources and the environment.
  4. Members shall strive to maintain and continually improve the professional standards of the Residential Rental business through education, training and refinement of management skills.
  5. It is the duty of every Member to protect the public against fraud, misrepresentation or unethical practices.
  6. Members shall not be party to any activity that discriminates against a person or persons on the basis of race, color, creed, gender, sexual orientation, family status, national origin or source of income.
  7. Members have a duty to act fairly with tenants in a manner worthy of a Member of the Alberta Residential Landlord Association.
  8. Members shall not publicly criticize a competitor and they should never express an opinion of a competitor's management or property unless requested professionally to do so. Such an opinion should be given in writing, based on fact, with adherence to strict professional courtesy and integrity.
  9. A Member should, where practical, enter into written contracts and agreements with clients, suppliers and tenants, and shall honor the terms of those agreements.
  10. Members shall ensure a true representation in all advertising and it shall not contain any false or misleading information, nor shall it offend public standards of good taste.
  11. Members shall seek to maintain an equitable, honorable and cooperative relationship with fellow Members.
  12. Members shall always be aware of their duties and responsibilities and shall act in a manner that will enhance the image and goodwill of the Industry, the Association and its Members.

Service Member Code of Ethics

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  1. Strive to maintain and continually improve the professional standards of the industry through education, training and refinement of their unique skills;
  2. Conduct their business and personal activities with knowledge of and in compliance with applicable Federal, Provincial and Municipal laws and regulations and shall maintain the highest moral and ethical standards;
  3. Maintain a high level of professionalism while performing their work and treat with utmost respect all tenants, staff, peers and members of the general public they encounter while in the course of business;
  4. Provide quality service and products at competitive rates and prices;
  5. Warn of any condition which could adversely affect the property or which may be unsafe and make every effort to remedy the problem within the boundaries of your authority;
  6. Keep confidential and not misuse the clients' private business information;
  7. Seek to maintain an equitable, honorable and cooperative relationship with fellow members;
  8. Promote and protect the best interest of their clients;
  9. Act fairly with everyone in a manner worthy of an industry professional and a member of the Alberta Residential Landlord Association.

ARLA members pledge to observe the spirit of this
​Code of Ethics in all dealings and conduct in their
business in accordance with this Code.